Question 1

Do you offer fragrance consultations?

Accepted Answer

Yes, we offer complimentary 30-minute fragrance consultations with our expert perfumers. Book an appointment to discover your perfect scent.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we ship to over 50 countries worldwide. International shipping times vary between 5-14 business days depending on your location.

Question 3

What is your return policy?

Accepted Answer

We offer a 30-day return policy for unopened products. If you're not satisfied with your purchase, contact our support team for assistance.

Question 4

Can I request a sample before purchasing?

Accepted Answer

Absolutely! We offer sample sets of our most popular fragrances. You can also request specific samples with any full-size purchase.

Question 5

Can my fragrances be personalized?

Accepted Answer

Yes, we offer personalization services including custom engraving on select bottles and bespoke fragrance creation for special occasions.

Question 6

What sizes do your perfumes come in?

Accepted Answer

Our perfumes are available in 30ml, 50ml, 100ml, and 150ml sizes. Some limited editions may have different size options.

Question 7

Do you offer gift wrapping?

Accepted Answer

Yes, complimentary gift wrapping is available for all orders. Simply select the gift wrap option at checkout.

Question 8

How should I store my perfume?

Accepted Answer

Store your perfume in a cool, dry place away from direct sunlight and heat. Keep the cap on when not in use to preserve the fragrance.

Question 9

How does shipping work?

Accepted Answer

We offer free standard shipping on orders over $100. Express and overnight options are available at checkout for an additional fee.

Question 10

Do you have a loyalty program?

Accepted Answer

Yes! Our Essence Rewards program lets you earn points on every purchase, which can be redeemed for discounts and exclusive products.

Shopping Cart

Get in touch with our team